Frequently Asked Questions
Ordering
How do I place an order?
Placing an order is quick and easy:
- Browse Products – Select the peptides you need.
- Add to Cart – Click “Add to Cart” for each item.
- Checkout – Enter your shipping and payment details.
- Confirm & Pay – Review your order and complete the purchase.
- Order Confirmation – You’ll receive an email with order details and tracking info once shipped.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, contact us within 12 hours of placing your order.
Do you offer discounts or bulk pricing?
Yes! We frequently run promotions, and bulk pricing is available. Subscribe to our newsletter or contact us for special pricing on large orders.
Shipping & Delivery
How long does shipping take?
We offer fast and reliable shipping, orders are dispatched same day if ordered by 12am EST. Shipping is between 1-5 days nationwide.
How soon will my order be processed?
All orders are processed within 24-48 hours (excluding weekends & holidays).
Will I receive tracking information?
Yes! Once your order ships, we’ll send a tracking number to your email for full visibility.
What if my package is delayed or lost?
If your order takes longer than expected or is lost in transit, contact our support team. We’ll assist in tracking your package or arranging a replacement if necessary.
Peptide Safety & Usage
Are peptides safe?
Yes! Our HIGH-QUALITY, RIGOROUSLY TESTED PEPTIDES undergo strict third-party testing to ensure purity and potency. They are intended for research purposes only and not for human consumption. Always consult a qualified professional for guidance.
How should peptides be stored?
Proper storage depends on the peptide. Most should be kept in a cool, dry place or refrigerated after reconstitution. Always check individual product guidelines.
Do peptides expire?
Yes, peptides have a shelf life. Unreconstituted peptides typically last 12-36 months if stored correctly. Once mixed, they should be used within the recommended timeframe.
What are the benefits of peptides?
Peptides provide various benefits depending on their function:
- Muscle Recovery & Performance – Supports tissue repair and lean muscle growth.
- Longevity & Anti-Aging – Promotes skin health and cellular regeneration.
- Cognitive Enhancement – Improves focus, memory, and mental clarity.
- Hormonal Balance – Helps regulate natural hormone production.
- Immune & Healing Support – Strengthens immunity and accelerates recovery.
Returns & Refunds
Can I return my order?
Yes, we offer hassle-free returns within 30 days of receiving your order.
How do I start a return?
With your order number and reason for return. Our team will guide you through the process.
How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days back to your original payment method.
What if I received the wrong or damaged product?
We take quality seriously! If you receive a damaged or incorrect item, contact us immediately, and we will arrange a replacement or refund at no extra cost.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Elevate Peptide Lab!"
Sofia R. Alberta, Canada.